Friday, July 17, 2009

There's never a dull moment...

While working at Madewell, or retail in general, I've met my share of nut cases and seen how shopping can bring out the crazy in some women.

1.
Customer: Is this all that you have left of the sale items or do you have more downstairs?
Me: We might have some more of certain items, I can check for you if you'd like?
Customer: Yea, can you check for this tank in the brown in XS?
Me: Sure, just give me one sec.
[I check in the stockroom.]
Me: Sorry, but we don't have anymore of that tank in XS.
Customer: So... you don't have anymore sale items downstairs.
Me: We might have certain items, but we may be out of other things.

[So later this nut case ends up getting some other tank and I ring her up.]
Me: So just this tank?
Customer: Yea.
Me: Your total comes out to $16.95.
Customer: It's not on sale? It was in the sale section back there.
Me: It's only on select items. (People... learn how to READ everything on the sign... not just the part that says SALE.)
Customer: But they're different from those tanks over there. It's shorter. (And by the way, this is our standard wifebeater tanks.)
Me: It shouldn't be any different they're our standard tanks and the style hasn't changed. It's just certain colors are on sale.
Customer: Ok, whatever. I'll still get it. I just love these tanks. They're so soft.
Me: (fake enthusiasm) haha I know. I love them!
[Customer swipes her card or pays cash, I don't remember.]
Me: Would you like to be added to our e-mail list?
Customer: No, that's okay.
Me: That's fine. I just need your zip code.
Customer: No, I said I didn't want to be added onto the list. (I've had this response from a couple customers. Yea, I'm gonna use your zip code and possibly your credit card information, if you use one, to find out your e-mail address. THINK people.)
Me: Oh no this is just for demographics to see where our customers are coming from.
Customer: No, thanks I don't want one in my area... I never give out my zip code. (... "I don't want one in my area" wtf... who said I'm gonna put one in your area... calm down lady, let's not get ahead ourselves.)
Me:... oooohh kayyy Here is your receipt and have a great day. Take care.

2.
[I like this one...We were having a sale on our t-shirts, making them 2 for $30 and the prices on them individually range from $24-29, depending on the color, and this customer brings over one t-shirt.]
Me: Do you wanna grab another t-shirt because it's 2 for $30?
Customer:... I can't get one for $15?
(no... Seriously, this makes me question your intelligence... this ain't the supermarket lady...)